Offering Online Vet Visits in Westfield, IN

You can stay connected with your veterinarian from just about anywhere with our Medici app, which allows for “online vet visits.” Also known as telemedicine, this method of care makes it possible for pet parents to consult with a veterinarian from the comfort of home. By offering this service, our goal is to help more dogs and cats get the care they need, while giving pet parents essential information and peace of mind.

Due to the COVID-19 pandemic, we felt it was necessary to offer online vet visits to our cherished clients, because your pet’s health is important to us. We encourage you to take advantage of this service if you have any concerns about their well-being.

cat looking at computer screen
pet owner on computer with dog

How to Use the App for Online Vet Visits

The Medici app is easy to learn and even easier to use. Just follow these steps:

1. Download the app from the app store on your mobile device (Apple or Google Play)
2. Get connected with Coyne Veterinary Center Westfield
3. Request a veterinary consultation

When to Schedule a Video Consultation

Video consultations with your veterinarian are available at these times:

Monday - Friday: 8am - 7pm
Saturday: 8am - 3pm
Sunday: 9am - 2pm

Once you’ve requested a consultation, one of our team members will reach out to ask some questions and help you set up a time, often within the hour.

When to Take Advantage of Telemedicine

In order to use and benefit from our telemedicine service, it is essential that you and your pet be established clients with our hospital. A strong veterinary-client-patient relationship is necessary for online vet visits to be effective. Additionally, your pet needs to be up-to-date with their annual exam, and their condition must fall into a certain category to be treatable via telemedicine.

If your pet is having an emergency, do not attempt to schedule an online vet visit--call our hospital directly at (317) 953-9944.

Cases that can be handled via telemedicine include:

⦁ Changes in behavior, such as lethargy/sleeping more, eating more/less, scratching more often, etc.
⦁ Changes in gait (limping, favoring one side)
⦁ Sneezing and coughing
⦁ Diarrhea
⦁ Ear infections
⦁ A conversation about your pet’s ongoing care and whether changes need to be made

gray cat lifting its paw

How Much Does an Online Vet Visit Cost?

A virtual consultation costs $29. You can provide your payment information within the Medici app for seamless transaction. Know that if your pet ends up needing a prescription or testing at our hospital, there will be an additional cost, but their in-office fee will be discounted.

If you would like to know more about the Medici app and online vet visits, call us today at (317) 953-9944!